Frequently Asked Questions
What is MPORTED?
MPORTED is a curated online boutique featuring international brands from around the world. We aim to bring you stylish, high-quality apparel that celebrates diverse cultures and blends fashion with social impact.
Is domestic shipping free?
Yes! We offer free domestic shipping on all orders within the United States. We also offer expedited shipping options for an additional charge.
Do you offer international shipping?
Yes! We offer worldwide shipping. International shipping costs will vary depending on your location, and you will be able to see the shipping cost at checkout.
Please note: Duties, taxes, and import fees may apply depending on your country and are the responsibility of the customer. Certain countries may have restrictions due to trade regulations or shipping carrier limitations.
When will my order be processed?
Orders are typically processed within 1-2 business days. Please note that processing times are separate from shipping times and do not include weekends or holidays.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use that number to track your order through the shipping carrier's website. If you have an account with Shop Pay, your tracking information will be available there as well. You can also check your order status through our Order Tracking Portal.
What payment methods do you accept?
We accept a variety of payment methods, including:
-
Credit and Debit Cards:
American Express (AMEX), MasterCard, Visa, Discover, Diners Club - PayPal, Apple Pay, Google Pay, Amazon Pay, Cash App Pay, Venmo (through PayPal)
- Shop Pay
- Afterpay
Can I change or cancel my order after placing it?
Unfortunately, once an order is placed and confirmed, we are unable to make changes or cancellations. If you need assistance with an order, please reach out to us as soon as possible, and we will do our best to help.
What if I'm missing my order?
If you're missing items or a shipment, contact us within 30 days of the ship date.
What is your return policy?
We offer free returns for U.S. customers within 30 days. If you’re not completely satisfied with your purchase, you can return it for a refund or exchange. Items must be returned in their original, unworn condition with all tags attached. Please refer to our Return Policy for more details on how to initiate a return and for specific instructions.
For international customers, return shipping costs are the responsibility of the customer.
Do you offer gift cards?
Yes! We offer digital gift cards that can be used on our website. You can purchase them here in various values.
How do I know which size to order?
We provide a general size conversion chart to help guide you in selecting the right size for your order. However, please keep in mind that sizes and measurements may vary depending on the specific brand. We recommend checking the sizing details on each product page, as some brands may have their own sizing guidelines.
What is The Mile Club Rewards Program?
Join The Mile Club and start earning rewards for everything you do with MPORTED. Whether it’s a purchase, following us on social media, or sharing our products with friends, you'll earn 5 Miles for every $1 spent. Accumulate Miles and redeem them for exclusive discounts and perks. Learn more here.
What if a size is sold out?
If the size you want is sold out, don’t worry! You can join the waitlist for that item, and we will notify you if it becomes available again. We may also restock the item or offer it as a preorder to secure it before it arrives. Keep an eye on out for updates.
Do you offer preorder items?
Yes! Occasionally, we offer preorder items that allow you to secure items before they officially arrive. Please note that preorder items will affect delivery times, as they will be shipped once the item becomes available. Estimated delivery times for preorder items will be displayed on the product page, and you will be notified when your item ships.
What is your social impact mission?
At MPORTED, we believe in using fashion as a platform for positive change. Our commitment to social impact and sustainability is woven into every aspect of our business, from the emphasis on slow fashion to the causes we support. Read more here.
I have a question that’s not listed here. How can I contact you?
If you have any additional questions, our customer service team is here to help. You can reach us via email at info@mported.us, or you can visit our Contact Us page.